In regards to: Complaints and Concerns
Chester L Jackson #32585580
Paula Adams-Jackson filed such complaints
Chester L. Jackson July 19, 1946-March 23,2009
JPS should have to be held Accountable with out the threat of a law suit but apparently they would prefer to be sued then held responsible a hospital should not have to be sued in order to made Accountable for all their actions. They should be willing to meet and talk with the families and maybe just maybe together we can help each other find suitable answers to this crisis. It is not going to get better. The malpractice laws have shielded them from even having to disclose information that is by rights mine and chesters to know.(it's our god -given right to be healthy and we need to know that our doctors are giving us that much.) If you are part of the problems then how can you be a part of the solutions. I may need services someday and by *** I don't want that kind of treatment. $280,000.00 for what?
I've been keeping current on the articles on JPS hospital that the Star-Telegram has printed. I'd like to say that JPS administrators are worthless. The earlier articles about the change in leadership was never that promising to begin with ,now I guess you chose by the lesser of the two evils. My husband was a patient with JPS for several years and over the past year more stuff has gone wrong with his care and "miscommunication" that must be the hospitals catch phrase. I will state that they endangered my husbands life and reduced any chance of recovery through actions in the ICU department as well as Surgical Services, and also come to find out there was information withheld that was life threatening and in his family history. He died on March 23rd at 2:22 pm. Being concerned with all the measures taken and total confusion surrounding his death and his diagnosis and a pattern developing over the past year of more and more mistakes they would have gone un-noticed if hadn't been for all the notes I took ( at lest 3 steno books full and then so many loose papers with notes). The pattern is strong and all of it is very visible for me yet, all it seems to do is beg the question of more questions and the need for the correct and accurate information . We deserved this information at the time of all of this happening otherwise, how are we supposed to make a properly informed choice for all parties concerned. I filed complaints (multiple) with all the proper channels (patient advocate), then up the chain to a May Pasquway, and her boss, the Joint Chefs Commission and the TMB (Doctor Manov-ICU Department Head and his 5 residents at the time of their rotation) (Surgical Services -Doctor still unknown he gave me a 2 minute conversation about my husbands cancer didn't know he even had a 8.5 centimeter mass on his chest. This doctor never introduced himself or stuck around long enough to explain anything I described him no-one knew him-even toured the floors with a charge nurse by the name of Nicole(very nice) we never found him. They say he might be Doctor Oberman. I still to this day have a ton of questions like what kind of cancer is it genetic like his fathers if so why was he never screened for this cancer. He also has a son who needs to have this information for preventive measures. Then when they were caught by the outside third party and they stated they were uncomfortable with what the ICU Doctor was ordering she refused to do it and called me immediately to state that they would most likely kill my husband with this discharge plan. What discharge plan there was never a discussion between myself and the doctors or with my husband who was alert and able to understand and participate in these decisions. ( I have a statement in writing from that third party with her professional opinion. They received the complaints and for 2 to 3 weeks they telephoned me more than necessary (borderline harassment) Asking me what the hospital could do to bring closure to this matter for myself and the family. This was all taking place as my husband was dying, 51 days of dying that not a single solitary human being should ever have to endure. 51 days of the ugliest and most inhumane way for my only family outside of my two children to watch this day after day knowing that somehow this should never have happened ( the mental anguish was and still is lingering because I never got the answers I need to grieve and put this matter to rest. As the family member you are then left with guilt and wondering if you did all you could or should have done. You begin to question if you helped in the horrible way in which another human being died that's a mind trip that will send anyone to the rubber room. Trust me I'm not to far from that scenario. The game plan for him in his wishes was simple when things became unbearable he wanted to return home. That never happened due to "miscommunications" that no-one cares to explain. I have nothing but JEERS and PAIN that should already be on the mend from losing a loved one for this healthcare facility. They also pursued my daughters when I asked them to stop and wait "For heaven sake can you all please wait till he dies first. Then I spoke with Ms. May Pasquway and she tells me how horrible she feels with the case concerning my husband and says that she has given the case over to a Mr.Dan Baker (Chaplin/Ethics Director of Department). They call several times requesting a meeting at my earliest convince. This was on May 6th or 7th. We discussed open dates and after several days of not being convenient for myself or Mr Baker we agreed on the 22nd of May a Friday at 10 am. So my daughter takes the day off and my sister who is disabled makes arrangements to be there as well both for moral support. We arrive and are kept waiting for almost twenty minutes to find out that he is not even in-house. Then to add insult to injury they have another gentleman Chaplin Dave come in and ask if I'd like to file the complaints. I replied they already have been filed. We sat there shortly, and an email came back saying that again "a miscommunication" was to blame. Mr. Baker wrote the wrong date on his calendar. I want answers from all of you people. Doctors, administrators, patient advocates, you all are at liberty to give me and my family a thorough explanation for all of the screw-ups. Accountability folks!!!! I did my part, my husband did his to the best of ability and now your people need to take responsibility and allow me and my family to put closure to this matter. I would also like to say that Mr. Baker should you read this please inform Ms.Naomi Watts of Risk Management that I am also requesting her presence as well. Ethics and Morals of this hospital are unbelievably cold and disrespectful. If the Chaplin and ethics can't follow-thru, how is it that you expect your doctors too. You lead by example. Get a new Example I know your choices weren't great between the two candidates but really this is the best we can expect from a County Hospital. I will not let this matter rest. Someone at that hospital needs to take responsibility and tell me what happened.
Paula Adams Jackson